NEXXORA PERFUME – RETURN & REFUND POLICY

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At NEXXORA PERFUME, we are committed to providing our customers with high-quality fragrances and a satisfactory shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a 10-day return and refund policy, subject to the terms and conditions mentioned below.

Please read this policy carefully before placing your order.

1. 10-DAY RETURN POLICY

You may request a return of your NEXXORA PERFUME product within 10 days from the date on which the order is delivered to you.

The return request must be raised within this 10-day period. Requests received after 10 days from the date of delivery may not be accepted, except where required under applicable law.

For the purpose of calculating the return period, the delivery date shown in our order/shipping records will generally be considered the date of delivery.

2. PRODUCTS ELIGIBLE FOR RETURN

A product may be returned if:

• You received the wrong product or a product different from what you ordered.
• The product was received damaged, broken or leaking.
• The product has a manufacturing defect.
• The product received is materially different from the description provided on our website.
• The product remains unused, unopened and in its original condition and packaging, where the return is for reasons other than damage, defect or incorrect product.

For hygiene, safety and product-quality reasons, we generally cannot accept returns of perfume bottles that have been opened, sprayed, used, partially consumed or altered, unless the return relates to a manufacturing defect, damage, leakage, wrong product, or another issue covered by applicable law.

3. CONDITION OF THE PRODUCT FOR RETURN

For a return to be accepted, the product should, wherever applicable:

• Be unused and unopened.
• Be in its original packaging.
• Include the original box, packaging material and accessories supplied with the product.
• Have the original labels, seals and other identifying information intact.
• Be adequately packed to prevent damage during return transportation.

We recommend that customers keep the product and its packaging safely until the return request has been approved.

Important: Please do not send a product back to us without first contacting NEXXORA PERFUME and receiving return instructions.

4. DAMAGED OR LEAKED PRODUCTS

If your NEXXORA PERFUME order arrives damaged, broken or leaking, please contact us as soon as possible.

For damaged or leaked products, we may request:

• Photographs of the outer shipping package;
• Photographs of the product and its packaging;
• Photographs/videos showing the damage or leakage; and
• Order details or other information required to verify the issue.

This information helps us investigate the matter with our logistics and delivery partners and process your request efficiently.

Where a return is approved because the product was damaged, defective, leaked or incorrectly supplied, NEXXORA PERFUME will provide appropriate instructions for the return/replacement/refund.

5. WRONG PRODUCT RECEIVED

If you receive a product that is different from the product ordered, please contact us within 10 days of delivery.

After verification, we may arrange for the incorrect product to be returned and, as applicable, provide the correct product or process a refund.

Customers should not incur return costs where the return is required because NEXXORA PERFUME sent the wrong product.

6. HOW TO REQUEST A RETURN

To request a return, please contact us using the contact details provided below and provide:

Order Number:
Customer Name:
Registered Mobile Number:
Email Address:
Reason for Return:
Photographs/Videos, if applicable:

Our customer support team will review your request and provide further instructions.

A return request does not automatically mean that the return has been approved. The product and the reason for return may need to be verified before approval.

7. RETURN SHIPPING

For returns arising from a wrong product, damaged product, leakage, manufacturing defect or an error attributable to NEXXORA PERFUME, we will provide appropriate return instructions and, where applicable, arrange or bear the reasonable return shipping cost.

For other approved returns, the return shipping cost may be borne by the customer, depending on the circumstances and the return instructions provided by NEXXORA PERFUME.

Any return-shipping arrangements will be communicated to the customer at the time the return is approved.

8. REFUND PROCESS

Once the returned product has been received and inspected, NEXXORA PERFUME will determine whether the product meets the applicable return conditions.

Once the return is approved, the eligible refund amount will be processed.

Refund Method

The refund will normally be made to the same payment method/account used by the customer to make the original payment.

For example:

• If you paid using a credit/debit card, the refund will be processed through the applicable payment method.
• If you paid through an online payment gateway, the refund will be processed to the original payment source, subject to the payment gateway's processing mechanism.
• We will not normally transfer the refund to an unrelated third-party account.

9. REFUND PROCESSING TIME

Once your return has been approved and the refund has been authorized, NEXXORA PERFUME will initiate the eligible refund within 48 hours.

The refund will be processed to the same payment method/account used to make the original purchase.

After NEXXORA PERFUME initiates the refund, the time required for the refunded amount to appear in your bank account, card account, UPI account, wallet, or other payment account may vary depending on the payment gateway, bank, card issuer, UPI service provider, or other financial institution.

Accordingly, 48 hours refers to the time taken by NEXXORA PERFUME to initiate the approved refund and does not necessarily represent the time required for the amount to reflect in the customer's account.

Customers may contact NEXXORA PERFUME if the refund has not been received within the applicable processing period communicated by the relevant payment provider.

10. REFUND AMOUNT

The refund amount will be determined after verification of the return.

Where applicable, the refund may include the eligible amount paid for the returned product. Any shipping, delivery or other charges will be handled according to the circumstances of the return and applicable law.

If the return is due to a product being damaged, defective, leaked, incorrect or materially different from the product ordered, NEXXORA PERFUME will handle the refund in accordance with the applicable return circumstances and law.

11. NON-RETURNABLE / NON-REFUNDABLE SITUATIONS

Subject to applicable consumer rights and law, a return may not be accepted where:

• The return request is made after the 10-day return period.
• The perfume has been opened or used for a change-of-mind return.
• The product has been sprayed or partially consumed.
• The product has been damaged after delivery due to misuse, negligence or improper handling.
• The original packaging has been substantially damaged or discarded where the packaging is necessary for verifying the product.
• The product has been altered, refilled or tampered with.
• The customer cannot provide sufficient order details to verify the purchase.
• The product was purchased through an unauthorized seller or third-party source rather than through an authorized NEXXORA PERFUME sales channel.

These exclusions do not limit any rights that cannot legally be excluded under applicable consumer-protection laws.

12. EXCHANGE

If you receive a wrong, damaged or defective product, please contact us within 10 days of delivery.

Depending on product availability and the circumstances of the case, NEXXORA PERFUME may offer a replacement/exchange or refund.

An exchange may not be available if the requested replacement product is out of stock.

13. ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been processed, packed or handed over to the shipping/logistics partner.

If an eligible cancellation is accepted after payment has been made, the applicable refund will be processed to the original payment method.

14. REFUND FOR UNDELIVERED / RETURNED SHIPMENTS

If an order is returned to NEXXORA PERFUME by the shipping carrier because of an unsuccessful delivery attempt, incorrect address, refusal to accept delivery or other delivery-related circumstances, please contact our customer support team.

Any refund in such circumstances will be reviewed based on the specific circumstances of the order, shipping charges and applicable policy/law.

15. FRAUDULENT OR ABUSIVE RETURN REQUESTS

NEXXORA PERFUME reserves the right to investigate return requests where there are reasonable concerns regarding misuse of the return policy, repeated fraudulent claims, product tampering, substitution of products or other abuse.

Where permitted by applicable law, fraudulent or abusive claims may be rejected.

16. CUSTOMER RESPONSIBILITY

Customers are requested to carefully check their order details, including:

• Product name;
• Quantity;
• Delivery address;
• Mobile number; and
• Other relevant order information

before completing the purchase.

Please also inspect the package at the time of delivery and contact us promptly if there is visible damage, leakage or any issue with the product.